Refund Policy

At Netzbay, we strive to provide high-quality products and services that meet your expectations. However, we understand that sometimes things don’t go as planned. Our refund policy is designed to be clear and fair, ensuring a smooth process for our customers.

Refund Policy

Updated on 2024-05-16

Definitions and key terms

To clarify our Return & Refund Policy, here are the key definitions:

  • Company: When we mention "Company," "we," "us," or "our," we are referring to Netzbay, located at 3115 Wells Drive, Parlin, New Jersey 08859, USA, which handles your information under this policy.
  • Customer: This refers to the person or organization that registers to use our services to manage their relationships with consumers or users.
  • Device: Any internet-connected device, such as a phone, tablet, or computer, that can access our services.
  • Service: The services provided by Netzbay as detailed in our terms and on this platform.
  • Website: The site of Netzbay, accessible at www.netzbay.com.
  • You: A person or entity registered with Netzbay to use our services.

Thank You for Choosing Us!

We appreciate your business and want to ensure you have a positive experience while exploring and purchasing our services.

Important Terms

When you place an order or make a purchase with us, you agree to the terms outlined in this policy and our Privacy Policy.

Refund Requests

If there’s an issue with your product or subscription, you have 7 days to request a refund. For service-related issues, like website development or design, please notify us within 5 business days of the service start date via email.

Guidelines for Service Returns

Website Development Services:

  • We are not responsible for issues related to code optimization, site speed, or SEO unless you have purchased those services.
  • We are not liable if your website does not load correctly on less common devices.
  • We will not optimize images unless that service is purchased.
  • We are not responsible for any copyright issues or user experience problems caused by materials provided by you.
  • We are not liable for damages caused by interruptions from third-party services or plugins.

Refund Process

At Netzbay, we are dedicated to providing excellent services. Each service is carefully developed and checked for issues to ensure your satisfaction.

However, there may be times when we cannot fulfill certain services. In such cases, we will inform you in advance, and if you paid online, we will refund your payment once your request is confirmed.

We will review any returned services upon receipt. If they meet our guidelines, we will issue a refund. Please allow up to 30 business days for processing, and we will notify you once your refund is completed.